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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashley Mayer

September 25, 2026

5  out of  5
rating by Ashley Mayer
"Kirsten, Shelby and Nic were the best to work with when looking for insurance. They all were super friendly when walking in, and lead me in the right direction when looking for good coverage but affordable prices. I truly could not imagine ever going back to a 1-800 company again! 11/10 would recommend."
We responded:
"Thank you so much for the amazing review, Ashley! We’re thrilled to hear Kirsten, Shelby, and Nic made you feel welcome and helped you find coverage that fit your needs and budget. We truly appreciate your recommendation and are so happy to have you with State Farm!"
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Maureen Coleman

September 23, 2026

5  out of  5
rating by Maureen Coleman
"Shelby was very thorough and went over every detail with me. I appreciated her honesty and her concern to make sure that I had the proper coverages for each of my policies. I highly recommend Shelby and State Farm."
We responded:
"Thank you for the wonderful review, Maureen! We’re so glad to hear Shelby took the time to go over your policies in detail and make sure you had the right coverage for your needs. We truly appreciate your recommendation and your trust in State Farm!"
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Kathie Ramos

September 22, 2026

5  out of  5
rating by Kathie Ramos
"I met with Shelby. She was very helpful and was able to save me a considerable amount of money. Very friendly and extremely helpful. Thank you!"
We responded:
"Thank you for this review and your email about Shelby. We are certainly lucky to have Shelby on our team. Thank you as well for putting your trust in us to help you with your auto, home and life insurance needs. Welcome to our office!!! "
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GetGoin25

September 6, 2026

1  out of  5
rating by GetGoin25
"This is a follow-up to my earlier review about the conflicting guidance I received regarding insurance for an out-of-state car purchase.
State Farm Agency Owner Jamie Bowman responded to that review with the false assumption that I had registered the car in Colorado. Since I do not live there, that is not possible.
After posting my review, Mr. Bowman called me. I did not request that he do so.
His manner was hostile, brash, and intimidating. He insisted that his position was correct and dismissed the guidance I had received from the car dealership and State Farm agents in both Colorado and Texas as questionable or wrong.
What unsettled me most was the way he spoke to me. This situation could have been resolved professionally, at the get-go, if Ashley Mayer at his agency had contacted State Farm colleagues in the other states and helped reconcile the conflicting information. Instead, his agency left that burden to me.
When Mr. Bowman called this past week, it felt more like a reprimand for posting a negative review than an effort to offer understanding and assurance—something I did receive from his colleagues in Colorado and Texas.
I ended the conversation with him shaken. No customer seeking guidance during an already stressful cross-country transition should feel berated or intimidated by the agency entrusted to protect her."
We responded:
"Susan, I wish you the best in your new endeavor in Texas. I am not going to address these false statements or allegations and will allow my other reviews to speak for themselves. "
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LETA’S VLOGS

September 1, 2026

5  out of  5
rating by LETA’S VLOGS
"Kirsten Jamie help me get hooked up with insurance today great experience thank you very much"
We responded:
"Thank you so much for this review, I will let Kirsten know. And most importantly welcome to the office!!!"
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S Cbf (scb)

August 27, 2026

1  out of  5
rating by S Cbf (scb)
"While en route from Washington State to Texas, I stopped in Denver and purchased a car. I was stumped about how and where to insure it until I established residency in Texas in mid-September. My current address is still in Washington, so, as I explained to my agent at Jamie Bowman State Farm in Spokane, it’s a convoluted situation, and I didn’t know what to do.
The Spokane office advised me to insure the car in Colorado for the remaining time I planned to be here. So I called a Denver State Farm agent. Her response was essentially, “Hold up, let me investigate this for you!”
And she did.
She called Texas and then got back to me. The Texas agent she spoke with asked that I call her directly and advised me to keep my Washington State insurance until I actually move to Texas. When I spoke with her, she explained that insurance largely follows the VIN and that, since I am temporarily in Colorado, my Washington policy should remain in place until my move.
Finally, I thought, a definitive answer.
I called the Jamie Bowman State Farm office to explain what both the Colorado and Texas agents had told me. Instead of trying to reconcile the conflicting advice, the conversation became heated. I was again told that I needed Colorado insurance.
“Well, those states disagree,” I said. “They advised me to keep it with you at Jamie Bowman.”
At that point, the agent became agitated and finally said, “Do what you want.”
That was the most disappointing part of the experience. I wasn’t asking her to know the answer to an unusual interstate insurance situation magically. I was asking for help sorting it out. Two other State Farm offices took the time to investigate and communicate with one another. The office — Jamie Bowman in Spokane — that already had my business did not.
I came away frustrated, uncertain—and surprised by how dismissively I was treated when I was trying to make sure I was properly insured."
We responded:
"Susan, thank you for your review. I cannot go into details in my response as you are a customer. What I can say is we tried to inform you that because it was licensed in Colorado and insurance is tied to the vehicle in Colorado that you could be fined if you don't insure in Colorado. We did get it taken care of for you in spite of our warning. My team member did know the answer to your question unfortunately the other office did not. I have discussed this with the agent you spoke to in my office and I think there is simply a disagreement on how the conversation unfolded. Nonetheless I am sorry you were frustrated; we were trying to give you the right advice and help you avoid being fined. Ultimately, we did what you asked us to do. If you would like to discuss this with me, I am happy to have that conversation with you. "
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Reni Blakeslee

August 26, 2026

5  out of  5
rating by Reni Blakeslee
"Kristen Whipple was so helpful getting my car insurance. She very informative of what my options are. She was very knowledgeable on what was best for me.Thank you Kirsten!"
We responded:
"Thank Reni, we appreciate your recognizing, Kirsten. Welcome to the office and if you need anything never hesitate to reach out. Thank you for becoming a customer."
Profile photo of Jacob Scott

Jacob Scott

August 26, 2026

5  out of  5
rating by Jacob Scott
"Nic and team were extremely helpful in a tough spot. Between selling our house, moving back into another and changing car coverages… Our experience was thorough and seamless. We feel very taken care of and appreciate the help and support. Thanks Nic!"
We responded:
"Thank you so much Jacob. We love these types of reviews we want to make sure you feel important and taken care of because you are. We appreciate you being a customer and putting you trust in us. "
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Cheryl Johnson

August 24, 2026

5  out of  5
rating by Cheryl Johnson
"Had a great conversation with Shelby and got great coverage quote. Glad to sign up with them again!"
We responded:
"Thank you, Cheryl and welcome to our office. We appreciate you working with Shelby and coming up with a plan that works best for you. "
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Amanda Powers

August 14, 2026

5  out of  5
rating by Amanda Powers
"We switched to State Farm today and had the pleasure of working with Kirsten Whipple! She made the entire process so easy and stress-free, patiently answered all of our questions, and saved us a ton of money! We really appreciated her help. Thank you for being so awesome, Kirsten!"
We responded:
"Welcome to the office, Amanda!!! I will be sure to let Kirsten know about how happy you were, Kirsten is amazing. I really appreciate you putting your trust in us to help you with all your insurance needs. "
Profile photo of Luis Gomez

Luis Gomez

August 6, 2026

5  out of  5
rating by Luis Gomez
"David was a pleasure to work with. Gave my girlfriend a great deal on our auto insurance. Would recommend David to everyone!"
We responded:
"Thank you, Luis! I will pass this along to David. Welcome to our office and thank you for putting your trust in us to help you and your girlfriend with your insurance needs. "
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Penny Nenkov

July 31, 2026

5  out of  5
rating by Penny Nenkov
"Kirsten was a pleasure to work with and she was thorough and had wonderful follow through. She helped me with my timely concerns. I appreciate working with such wonderful people."
We responded:
"Thank you Penny for recognizing Kirsten, we are lucky to have her. And thank you for being a customer and allowing us to help you with your insurance needs. "
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Don H

July 30, 2026

5  out of  5
rating by Don H
"Nic and all the owners and staff were amazing to work with. I highly recommend using this agency!"
We responded:
"Thank you so much Don! We appreciate you being a customer and allowing us to take care of you. Stop in anytime. "
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William Lukofnak

July 28, 2026

5  out of  5
rating by William Lukofnak
"10/10 with switching everything over from moving out of state.

Definitely deserves 1 gold star"
We responded:
"Welcome to Spokane, William. I am so pleased everything has moved through smoothly for you and welcome to our office. "
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alan mcarthur

July 17, 2026

5  out of  5
rating by alan mcarthur
"After being with a prior insurance company for over 45 years I switched to State Farm today. Kirsten was very understanding for what I was asking and answered all of all of questions very promptly."
We responded:
"Alan, welcome to the office and thank you this review for Kirsten. Thank you for putting your trust in us to help you with your insurance needs. I am sure it is not easy after 45 years. If you need anything or have any questions, please don't hesitate to ask. "
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Coleen Quisenberry

July 13, 2026

5  out of  5
rating by Coleen Quisenberry
"We worked with Shelby at Jamie Bowmans State Farm office and she was wonderful! We were on the run for a few weeks between work, a family emergency and vacation etc and she stuck with us until we got the policy on our lake house done!!! She was diligent and kind as we moved our appointments in order to accommodate our hectic lives. Thank you Shelby!!!"
We responded:
"Thank you so much, Coleen! We truly appreciate your thoughtful review. Shelby will be so happy to hear your kind words! We're glad she was able to work around your busy schedule and help get your lake house policy in place. Thank you for trusting our office with your insurance needs—we're always here to help!"
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JoAnn Peterschick

July 1, 2026

5  out of  5
rating by JoAnn Peterschick
"Shelby was super helpful and very pleasant as well! She helped us get slightly better coverage for less than we were paying with our previous insurer."
We responded:
"Welcome to the office JoAnn! Thank you for this review and putting your trust in us to help take care of you and your family's insurance needs. "
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Davis Halsan

June 29, 2026

5  out of  5
rating by Davis Halsan
"Shelby was incredibly helpful and friendly. Looking forward to a long relationship with her and the team here."
We responded:
"Thank you Davis, I appreciate this review and welcome to the office. Shelby does great work and we really appreciate you putting your trust in us to help you with your insurance needs. "
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Tim Buchanan

June 25, 2026

5  out of  5
rating by Tim Buchanan
"We walked into the office and were immediately recognized and greeted by Kristen. We were interested in insurance and she said she could help. As we were giving her our information she spoke to us in a friendly, professional, and confident manner. After about 30 minutes we were given the information we were looking for and said we would look it over and get back to her. We never felt pressured or a need to do something unwanted. A follow-up call several days later let her know we would be going with her coverages. I would not hesitate to recommend Kristen and State Farm to anyone looking for insurance."
We responded:
"Welcome to the office Tim! Thank you for this amazing review and recognizing Kirsten. It is our top priority to make sure you have the coverage you need, feel valued and free to make the best decisions for you and your family based on our recommendations. We very much appreciate you putting our trust in us to take care of your insurance needs. "
Profile photo of Noah Cobb

Noah Cobb

June 24, 2026

2  out of  5
rating by Noah Cobb
"I was a loyal customer for a couple of years. Ashley was my contact. I would not recommend. She’s punctual and a great communicator, but I feel she took advantage of me. I was told bundling a car and life insurance policy would lower my overall payment each month lower than the original car insurance payment. So, I trusted that and paid my dues each month for years. However, after doing the math, this was not the case. When I went to cancel, she didn’t listen to my wants and needs. Rather, she tried to convince me out of my own desires. That’s a con, not a sales person. I wouldn’t trust this establishment. I switched to Progressive, haven’t looked back."
We responded:
"Noah, I am sorry you feel this way. After nearly 30 years in insurance, I believe life insurance is the most important thing we do for our customers. We are sorry to lose you as a customer, but I will never apologize for making sure your family is taken care of if you pass away. In some cases it does save you overall because of the 5% discount on the auto insurance that State Farm gives you when you have life insurance. That was the case for you, no con at all. Your policies have been cancelled and I wish you the best of luck. "
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Angelique Colkins

June 17, 2026

5  out of  5
rating by Angelique Colkins
"I was looking for the best deal on home and auto insurance when I was blessed with Shelby at Jamie Bowman- State Farm Insurance! She made giving me a quote easy and stress free. They were able to beat my current policies by hundreds, and keeping my same coverages or better! Thank you Shelby for being so helpful and kind! Customer service at its best, you just dont see that any more!"
We responded:
"Thank you so much, Angelique! We really appreciate your kind words. I’m so glad Shelby was able to make the quoting process easy and stress-free while helping you find better coverage and savings. Providing excellent customer service is always our goal, and it means a lot to hear your experience reflected that. We appreciate your trust in our office and look forward to taking great care of you!"
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Bryan Carter

June 12, 2026

5  out of  5
rating by Bryan Carter
"These folks are unreal, great price quote with in minutes. Looking forward to meeting you folks in person, Thanks so Much 😀"
We responded:
"Thank you so much, Bryan! I really appreciate your kind words. I’m glad we were able to get you a quick quote and I’m looking forward to meeting you in person soon. Thanks again for choosing our office!"
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elizabeth race

June 11, 2026

5  out of  5
rating by elizabeth race
"Thank you, Kirsten for taking so much time with me today! I appreciate you!!!"
We responded:
"Thank you for recognizing Kirsten, Elizabeth. We appreciate you being a customer and letting everyone know how happy you are with Kirsten and the team helping you. "
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Schadoe Gamet

June 2, 2026

5  out of  5
rating by Schadoe Gamet
"Ashley here was so wonderful to work with. Extremely knowledgeable and helpful. Customer service is always 10/10. I appreciate everything that they do and how helpful they are. Thank you again Ashely you’re the best!"
We responded:
"Schadoe, thank you so much for sharing you experience with Ashley and my office. We very much appreciate you as a customer and I will share your kind words with Ashley. "
Profile photo of Connie Abbs

Connie Abbs

May 29, 2026

5  out of  5
rating by Connie Abbs
"Shelby was great! It was easy to get everything set up. The office was clean and other agents were very pleasant. I highly recommend this office."
We responded:
"Thank you, Connie, and welcome to the office! We really appreciate you putting your trust in us to help you protect those things that matter most to you. If you have any questions or need anything, please don't hesitate to reach out. "