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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Emmy N

Emmy N

March 17, 2026

5  out of  5
rating by Emmy N
"Shelby was awesome! Super personable and got me a good price. Would recommend"
We responded:
"Welcome to the office Emmy! Thank you for this review and recognizing Shelby. I am blessed to have Shelby and such an amazing team without a doubt. "
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Robert Seaman

March 16, 2026

5  out of  5
rating by Robert Seaman
"Want to thank Megan for outstanding patience and service for setting up insurance on my 2 vehicles. She's a fantastic person, and very helpful. Have a peaceful day. Robert Seaman."
We responded:
"Thank you Robert, we are lucky to have Megan here to help our customers. Thank you for the review and comments, we appreciate it."
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Luana Wells

March 13, 2026

5  out of  5
rating by Luana Wells
"Excellent service, the transfer process was incredibly smooth, and I got a much better rate than my previous insurer for the exact same coverage. Nic is very friendly, professional and thorough. Five stars!"
We responded:
"Thank you Luana! Nic is great and I will let him know you left this review for him. I also wanted to say thank you for starting with us and putting your trust in us to help you with your insurance needs. "
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Ivy Lai Miller

March 8, 2026

5  out of  5
rating by Ivy Lai Miller
"We were super pleased with our experience working with the team (especially Shelby) when shopping for a home insurance. Shelby was so helpful, clear, communicative, and made the whole process really fun instead of stressful. Would highly recommend!"
We responded:
"Thank you Ivy! Insurance can be no fun and we understand that. I am very happy Shelby was able to help you and fun and clear. I really appreciate you letting everyone know about your experience with Shelby and my office. "
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Robert O'Hara

March 2, 2026

5  out of  5
rating by Robert O'Hara
"Shelby was ,and is so very helpful at getting through the process of having to switch insurance companies. Thank you SO MUCH for all you've done ! I would highly recommend them for all of your insurance needs !"
We responded:
"This is fantastic Robert, thank you. I agree that Shelby is very helpful and amazing. Welcome to the office. We are happy to serve you and help you thank you so much for this review. "
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Marquise Wells

March 1, 2026

5  out of  5
rating by Marquise Wells
"Ashley was amazing in helping me get life insurance! I never understood the importance until she explained it to me, and I am so thankful I know while I am young. Would recommend her to friends and family!"
We responded:
"Marquise, this makes my day. I appreciate you being open to this. In nearly 30 years in the insurance business I cannot tell you the number of lives I have seen impacted by not having a good life insurance plan in place. Thank you! "
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Mickey Ransom

February 27, 2026

5  out of  5
rating by Mickey Ransom
"Kirsten met with us to update our homeowner and auto insurance policies. She did a thorough and very useful review. She discussed options and suggested several ways that we could improve our coverages in a manner that fit our budget. I highly recommend Kirsten and the Jamie Bowman State Farm Insurance Agency"
We responded:
"Thank you so much Mickey. This is exactly what we strive for with every client to make sure they feel appreciated and valued and are offered coverages that make sense for them. Thank you. "
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Jen Martin

February 26, 2026

5  out of  5
rating by Jen Martin
"Jamie Bowman and his team do a fantastic job! They are friendly, professional, and truly care about your family’s insurance needs. Ashley has been especially great this week with constant communication. We highly recommend Jamie Bowman State Farm!"
We responded:
"Thank you so much Jen. You are Ryan are amazing and Ashley is especially great, I agree!!! Thank you for being such amazing clients and friends. "
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Sandy Grant

February 20, 2026

5  out of  5
rating by Sandy Grant
"I would like to give Shelby Cramer at Jamie Bowman State Farm Insurance in Spokane a five-star rating for her excellent service opening a new policy for both my auto and home needs. She is very proactive, informed and helped me get better policies and lower costs. She answered all my questions thoroughly and made me feel my business mattered to her and her company."
We responded:
"Welcome to the office Sandy. I will make sure Shelby sees this. These reviews really make my day because we work hard to make sure customers understand what they need and at the best rate possible. Thank you so much for this review. "
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Adam Boughton

February 10, 2026

5  out of  5
rating by Adam Boughton
"Ashley is awesome possum! I called to go over a couple things with my policy— she was able to provide clear and concise answers to my questions including some billing questions. She really knows her stuff! Highly recommend asking for her if you need help or anything regarding your policies. She was able to get me more coverage to better protect me and my family and still save money. If you know anyone who that likes to work with people who cares and listens when it comes to insurance needs—Ashley’s your girl— she is the insurance guru."
We responded:
"Thank you so much for this review Adam. Glad Ashley could help you out with protecting your family. "
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Chris Morris

February 2, 2026

5  out of  5
rating by Chris Morris
"I talked to Kristen from Jamie Bowman State Farm today. They are always very helpful and I'm greatful for them."
We responded:
"Thank you Chris, for this review. Thank you even more for being a customer and allowing us to help you with your insurance needs. "
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Chris Cooper

February 1, 2026

5  out of  5
rating by Chris Cooper
"We met Kirsten at a petting zoo event last year where our kids had a great time. She quoted our home and auto insurance, and we were pleasantly surprised by how much we could save by switching from Safeco to State Farm. Through a funny turn of events, a couple of months later I changed careers, got my insurance licenses, and now work for a State Farm office here in Spokane. My interaction with Kirsten definitely influenced how I explain insurance to people in a way that actually makes sense."
We responded:
"This means a lot Chris, thank you. And welcome to the insurance world. I can be tough at times but it is very rewarding getting to help people make sure they can recover after a claim. "
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Taylor Dow

January 30, 2026

5  out of  5
rating by Taylor Dow
"Shelby was great help, informative and walked me through options to lower my monthly rate!"
We responded:
"Thank you Taylor, I am happy that Shelby was able to help you obtain good coverage and lower your rates at the same time. Thank you for being a customer and working with us to help you get what you needed. "
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Tina Johnson

January 13, 2026

5  out of  5
rating by Tina Johnson
"I usually work with Ashley and she is quick to answer all my questions. I appreciate her knowledge and patience when answering my concerns."
We responded:
"Hi Tina! Thank you for your kind words! We’re so glad Ashley has been able to provide the support and guidance you need. It’s always a pleasure working with you!"
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Shannon Stephens

January 9, 2026

5  out of  5
rating by Shannon Stephens
"I left them for a while.... It was a big pain in my butt. So I came back and got a reasonable price for my car insurance and renters insurance. I'm so glad that I came back it's so nice talking to you a person and not a robot. ~ I missed you guys 😄💕"
We responded:
"We are glad to have you back Shannon. I really appreciate this because we try so hard to make all customers experience to be amazing and to see that play out is awesome. "
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Sharon Robertson

January 7, 2026

5  out of  5
rating by Sharon Robertson
"Nic was able to bundle our insurance - we’re now paying half what we were with other companies! Highly recommend!"
We responded:
"Thank you so much for the great review, Sharon! We’re thrilled to hear Nic was able to help you bundle your policies and save you so much. We truly appreciate the recommendation and are always here if you need anything in the future!"
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Randy Lowther

January 6, 2026

5  out of  5
rating by Randy Lowther
"Shelby not only saved us money, but we got better coverage.Quick and easy. Thanks. Randy and Cathy ."
We responded:
"Randy, it was a pleasure to meet you and Cathy yesterday. I appreciate you giving us the opportunity to take care of your auto and home insurance needs. I will let Shelby know how much you appreciated her. Welcome to the office!!!"
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Katie Schiller

January 2, 2026

5  out of  5
rating by Katie Schiller
"Kirsten was so wonderful to speak and work with, because you can truly tell she is actively looking out for your best interest. I reached out to State Farm a year ago and it didn’t work out at the time, but she reached out to me, unsolicited, to give me a better offer than what I was currently paying elsewhere. She also provided helpful tips to consider for this policy and future policies."
We responded:
"I love seeing these types of reviews Katie, thank you!!! I appreciate you putting your trust in us to help you and I am so happy we were able win you over this time. "
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Brandon penrose

January 2, 2026

5  out of  5
rating by Brandon penrose
"Kirsten was very quick to assemble a quote that beat out any other place I found and provided same coverage as previous policy. Saved me thousands!"
We responded:
"Welcome to the office Brandon and thank you for putting your trust in us to help you with your insurance needs. I will let Kirsten know. "
Profile photo of Lori Hopkins

Lori Hopkins

December 17, 2025

5  out of  5
rating by Lori Hopkins
"After being customers of Allstate Ins for 40 years, with tremendous increase in premiums this year and unrequested reduced coverages, we walked into Jamie Bowman Insurance Agency to get new quotes. Shelby Cramer's level of customer service was awesome. They were able to increase our coverages with lower premiums. We highly recommend this insurance agency."
We responded:
"Welcome to the office Lori! Thank you for placing your trust in my team and I to help you with your auto and home insurance needs. I will let Shelby know about this review and how happy you were with her service. Thank you again. "
Profile photo of James Pounder

James Pounder

December 12, 2025

5  out of  5
rating by James Pounder
"State farm is very easy to work with, I just got myself a very affordable life insurance policy with the help from their wonderful agent Shelby. She made the process very simple and streamlined and I was set up within about 30 minutes."
We responded:
"Thank you so much for the great review, James! We’re happy to hear that Shelby made getting your life insurance policy easy and straightforward. She does an excellent job taking the time to explain options and make the process smooth. We truly appreciate your trust in our office and are always here if you need anything in the future!"
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Justin Tschabold

December 10, 2025

1  out of  5
rating by Justin Tschabold
"They will change your price. I was quoted at 150. Every bill since has been higher and they can not give me a clear cut reason onto why. They clearly don’t understand their own billing system."
We responded:
"Thank you for reaching out. As Kirsty explained to you through email and over the phone when you added this new vehicle you were not billed for two months. You also did not set up the Drive Safe & Save discount so that fell off. You have since finished the steps to add it back on and have received a credit. Instead of charging you all at once for the two months State Farm is spreading the missed two months over the rest of the policy term. Your premium for your 2025 Toyota Tacoma is $151.73 per month plus your renters policy of $9.17 per month and the overage of $43.28 per month over the rest of the term is why your bill is higher. If you would prefer you can pay the two months missed now and that would normalize your bill to the $151.73 for the vehicle plus $9.17 for the renters. Kirsty will be calling you again later today per your request to go over this again with you. "
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Stefan Giangiuliani

December 3, 2025

5  out of  5
rating by Stefan Giangiuliani
"Kirsten was extremely helpful and took the time to quickly sort out my auto and renters insurance with competitive rates. She also offered great suggestions on how to save money on my jewellery insurance. Excellent service all around."
We responded:
"Welcome to the office Stefan and thank you for recognizing Kirsten and how helpful she was. I am so glad we could give you great rates with great coverage. "
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Gas Head

December 2, 2025

5  out of  5
rating by Gas Head
"Shelby helped us get a great family Auto Quote - highly recommend calling them for Auto and all other insurance !"
We responded:
"This is one of my favorite reviews, thank you. We really try to focus on what you and your family need to be protected and appreciate you saw and felt that with Shelby. Thank you for putting your trust in my office and Shelby. "
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David Jelinek

December 2, 2025

5  out of  5
rating by David Jelinek
"We were a walk in and worked with Shelby Cramer. She was very professional and gave us quotes on our car and home insurance. We were very pleased with her assistance. She made our decision to make the change effortlessly and smooth."
We responded:
"David, thank you so much. It was a pleasure meeting you and Cora yesterday. We will let Kimmie know and send her a thank you for referring you to us. Welcome to the office and let us know if you need anything. "